This Privacy Policy applies between you, the User of this Website, and Ms Eloise Ryder, the Owner and Provider of this Website.

Ms Eloise Ryder takes the privacy and confidentiality of your information seriously. This Privacy Policy explains how personal information submitted through or in connection with this Website is collected, used, stored and protected.

This Privacy Policy should be read alongside Our Terms & Conditions and Cookie Policy.

Please read this Privacy Policy carefully.

 

Definitions and Interpretation

In this Privacy Policy, the following definitions apply:

Data means information that you submit to Ms Eloise Ryder, or that is collected in connection with your use of the Website, which may include personal Data.

Data Protection Laws means any applicable law relating to the processing of personal Data, including the UK General Data Protection Regulation, the Data Protection Act 2018 and any other applicable implementing or supplementary legislation.

UK GDPR means the United Kingdom General Data Protection Regulation.

Ms Eloise Ryder, We, Us or Our means Ms Eloise Ryder of London, United Kingdom.

User or you means any person accessing or using the Website who is not acting on behalf of Ms Eloise Ryder in an employment, administrative or professional capacity.

Website means www.mseloiseryder.com and any subdomains of that Website unless expressly excluded by their own terms.

Unless the context requires otherwise:

• the singular includes the plural and vice versa;
• references to legislation include any amendment or replacement of that legislation;
• references to a person include individuals, companies, partnerships and other legal entities;
• “including” means “including without limitation”; and
• headings are provided for convenience and do not affect interpretation.

Scope of This Privacy Policy

This Privacy Policy applies to the activities of Ms Eloise Ryder in relation to this Website and to information submitted in connection with enquiries, applications, bookings, mailing-list subscriptions and services.

It does not apply to third-party websites that may be linked from this Website, including social-media platforms, payment services, wishlists or external businesses. Those websites operate under their own privacy policies and terms.

For the purposes of applicable Data Protection Laws, Ms Eloise Ryder is the Data Controller, meaning that She determines why and how your personal Data is processed.

 

Data We May Collect

Depending upon how you use the Website and whether you make an enquiry or application, We may collect:

• your name;
• email address;
• telephone number;
• information about how you found Ms Eloise Ryder;
• proposed booking date, time and duration;
• booking and session preferences;
• information about your previous experience with BDSM or kink;
• information about activities, interests, fantasies or dynamics you would like to explore;
• your stated limits;
• health, medical, accessibility or safety information that you choose to provide and which may be relevant to arranging or safely conducting a session;
• information you provide in free-text fields, correspondence or enquiries;
• information relating to payments, deposits or booking status;
• mailing-list preferences and consent;
• verification information where required for a booking; and
• technical information relating to use of the Website, such as IP address, referral source, browser information, access times and interaction with Website content.

Please provide only information that is reasonably relevant to your enquiry, application or session.

 

Sensitive and Special Category Data

Some information that you voluntarily provide in connection with a session application may be particularly sensitive.

This may include information relating to:

• health or medical circumstances;
• sexual interests or preferences;
• sex life; or
• other information that may fall within the definition of special category Data under applicable Data Protection Laws.

Such information is requested or used only where it is relevant to considering, arranging or safely providing a requested service.

Where processing of special category Data requires an additional lawful condition under Data Protection Laws, We will rely on an appropriate lawful condition, which may include your explicit consent where required.

You may withdraw consent where consent is the basis for processing, although this may mean that We are unable to consider or safely provide a requested service.

 

How We Collect Data

We collect Data in the following ways:

• when you submit information through the Website;
• when you complete a booking or application form;
• when you contact Us by email or another communication method;
• when you communicate with an authorised assistant acting on behalf of Ms Eloise Ryder;
• when you make or arrange a payment;
• when you subscribe to marketing or mailing-list communications;
• when you use Our services;
• when you participate in a verification process relating to a booking; and
• automatically when you browse or interact with the Website.

Information You Give to Us

You may provide information directly when you:

• submit an application to arrange a session;
• make an enquiry;
• correspond with Ms Eloise Ryder, Her assistant or another authorised person assisting with bookings;
• provide information required for verification;
• arrange or make a payment;
• subscribe to a mailing list;
• provide feedback or correspondence; or
• otherwise use a service offered through or in connection with the Website.

Information Collected Automatically

When you visit the Website, certain technical information may be collected automatically.

This may include:

• your IP address;
• referral website or source;
• browser and device information;
• the date and time of access;
• frequency of visits;
• pages viewed; and
• the way in which you interact with the Website.

This information may be used to maintain, secure and improve the Website and to understand how visitors use it.

Further information about cookies and similar technologies can be found in Our Cookie Policy.

 

How We Use Your Data

We may use your Data for purposes including:

• responding to enquiries;
• considering and reviewing session applications;
• carrying out booking and verification procedures;
• assessing whether a requested booking can be accepted;
• arranging, confirming and administering sessions;
• communicating about proposed or existing bookings;
• providing information about availability;
• maintaining appropriate safety arrangements;
• processing and recording payments and deposits;
• maintaining business, accounting, tax or legal records where required;
• providing the services you have requested;
• managing correspondence;
• improving the Website and Our services;
• preventing fraud, misuse or security incidents;
• complying with legal and regulatory obligations; and
• sending marketing communications where you have consented or where otherwise permitted by law.

We will only use personal Data where We have a lawful basis to do so.

Depending upon the circumstances, this may include:

• taking steps at your request before entering into an arrangement;
• performance of an agreement with you;
• compliance with a legal obligation;
• Our legitimate interests, where those interests are not overridden by your rights and freedoms; or
• your consent.

Booking Administration and Verification

Applications and bookings may be handled on behalf of Ms Eloise Ryder by authorised assistants.

This may include reviewing applications, corresponding with applicants, checking availability, arranging verification, confirming bookings and providing administrative support.

Same-day applications may, where appropriate, be handled by another authorised person assisting Ms Eloise Ryder with verification and availability.

Only information reasonably necessary for the relevant task should be accessed.

Submitting an application does not create an automatic entitlement to a booking, and Ms Eloise Ryder may decline an application at Her discretion.

 

Sharing Your Data

We do not sell your personal Data.

Your information may be accessed or disclosed where reasonably necessary to:

• authorised assistants who help Ms Eloise Ryder manage applications, verification, bookings or administration;
• Website hosting, form-processing, email, mailing-list, security or technical service providers;
• payment or banking providers where required to process or administer a payment;
• professional advisers such as accountants, legal advisers or insurers where reasonably necessary;
• law-enforcement, regulatory or governmental authorities where disclosure is required by law; or
• another party where necessary to establish, exercise or defend legal claims.

Where third-party service providers process personal Data on Our behalf, We will seek to use providers that offer appropriate privacy and security protections.

Third parties may have their own privacy policies where they act as independent Data Controllers.

 

Confidentiality

Due to the nature of the services offered by Ms Eloise Ryder, confidentiality is taken particularly seriously.

Personal information provided in connection with an application or booking will not be publicly disclosed by Ms Eloise Ryder except where:

• you have given permission;
• disclosure is necessary to provide or administer the requested service;
• disclosure is necessary for safety, fraud prevention or legal reasons; or
• disclosure is otherwise required by law.

Marketing and Mailing List

If you subscribe to the mailing list, We may send you communications including:

• occasional updates;
• availability;
• new writing;
• special appointments;
• limited experiences;
• seasonal offerings; and
• other news relating to Ms Eloise Ryder.

Where consent is required, marketing emails will only be sent after you have taken an affirmative action to subscribe.

You may unsubscribe at any time using the unsubscribe option contained within an email or by contacting Us.

Submitting a booking application does not, by itself, subscribe you to marketing communications.

Where applicable, We may also rely upon the soft opt-in rules permitted under UK electronic-marketing law, but only where the legal requirements for doing so are satisfied.

 

Keeping Your Data Secure

We take reasonable technical and organisational measures to protect personal Data against:

• unauthorised access;
• misuse;
• loss;
• disclosure;
• alteration; and
• destruction.

Measures may include technical Website security, access controls, password protection and limiting access to personal Data to individuals who need it for an authorised purpose.

No internet-based system can be guaranteed to be completely secure, but We take reasonable steps appropriate to the nature of the Data We hold.

If you believe your Data has been misused, lost or accessed without authorisation, please contact:

mseryderbookings@gmail.com

 

Data Retention

We will retain personal Data only for as long as reasonably necessary for the purpose for which it was collected, including:

• dealing with an enquiry or application;
• arranging and administering a booking;
• maintaining appropriate safety or business records;
• satisfying legal, tax, accounting or regulatory requirements; and
• establishing, exercising or defending legal claims.

Different types of information may be retained for different periods depending upon their purpose and sensitivity.

Information that is no longer required will be deleted, anonymised or securely disposed of where reasonably practicable.

Some information may remain temporarily in backups or archival systems after deletion from active systems.

You may request deletion of your Data, subject to any lawful reason We may have for retaining it.

 

International Transfers

Some Website, email, hosting, mailing-list or other service providers may process or store Data outside the United Kingdom.

Where personal Data is transferred internationally, We will seek to ensure that an appropriate lawful transfer mechanism or safeguard is used where required by Data Protection Laws.

 

Your Rights

Under applicable Data Protection Laws, you may have the following rights:

Right of access
You may request a copy of personal Data We hold about you.

Right to rectification
You may ask Us to correct inaccurate or incomplete personal Data.

Right to erasure
You may ask Us to delete personal Data in certain circumstances.

Right to restriction
You may ask Us to restrict the way in which We process your personal Data in certain circumstances.

Right to Data portability
You may have the right to receive certain personal Data in a structured, commonly used and machine-readable format or request that it be transferred to another Data Controller.

Right to object
You may object to certain processing, including processing based upon legitimate interests or direct marketing.

Right to withdraw consent
Where We rely on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Rights relating to automated decision-making
Where applicable, you may have rights in relation to decisions made solely through automated processing that produce legal or similarly significant effects.

To exercise your rights or ask a privacy-related question, please contact:

mseryderbookings@gmail.com

We may need to verify your identity before responding to a request.

 

Complaints

If you are unhappy with the way your personal Data has been handled, please contact Us first so that We have an opportunity to address your concern.

You also have the right to complain to the UK data-protection regulator, the Information Commissioner’s Office (ICO).

Information about the ICO and its complaints process is available at www.ico.org.uk.

 

Accuracy of Your Information

Please ensure that information you provide to Us is accurate and current.

If relevant information changes while We are considering or administering a booking, please let Us know.

 

Links to Other Websites

This Website may contain links to other websites, platforms and services.

We do not control those third-party websites and are not responsible for their content, privacy practices or security.

This Privacy Policy does not apply to your use of third-party websites.

You should review the privacy policy of any third-party website before providing personal information to it.

 

Children

This Website and the services of Ms Eloise Ryder are intended only for adults.

The Website is not intended for children and We do not knowingly seek to collect personal Data from anyone under the age applicable to the services offered.

If We become aware that personal Data has been submitted by a person who is not eligible to use the Website or services, We may delete that information.

 

Changes to This Privacy Policy

Ms Eloise Ryder may update this Privacy Policy from time to time where necessary to reflect:

• changes to the Website;
• changes to services or business practices;
• changes to technology or service providers; or
• changes to legal or regulatory requirements.

Any updated Privacy Policy will be published on this Website and the “Last Updated” date will be amended.

You are encouraged to review this page periodically.

 

General

If any part of this Privacy Policy is found by a court or competent authority to be unlawful, invalid or unenforceable, that provision will be treated as removed only to the extent necessary, without affecting the validity of the remaining provisions.

No delay or omission in exercising a legal right will amount to a waiver of that right.

This Privacy Policy is governed by the laws of England and Wales.

Any dispute arising in connection with this Privacy Policy will be subject to the jurisdiction of the courts of England and Wales, subject to any rights you may have under applicable Data Protection Laws.

 

Contact

For privacy enquiries, requests concerning your personal Data or questions about this Privacy Policy, please contact:

Ms Eloise Ryder
London, United Kingdom
Email: mseloiseryder@gmail.com